FAQs

Q: When is the show?
A: The show will take place Friday to Sunday 22-24 March 2024.

Q: What are the show opening times?
A: Friday 10.00am – 5.30pm
    Saturday 9.00am – 6.00pm
    Sunday 9.00am – 5.00pm

Q: Can children come to the show? 
A: Yes. The show is an event for all the family and welcomes all ages. All visitors must have a ticket. Children over 5 must purchase a ticket. Children under 5 can enter the show for free but must be included when booking to receive a ticket. Anyone under the age of 16 must be accompanied by an adult. 

Q: Can I bring my dog?
A: There is a strict no dog policy at the NEC with the exception of police and assistance dogs.

Q: Will there be interpreters for the deaf and hard of hearing?
A: Interpreter services will be confirmed nearer the show but we usually provide an interpreter at the Live Stage on Saturday.

Q: Is there a charge to look around the Classic Car Auctions?
A: Yes. In addition to your show entry ticket, you will need to purchase an auction catalogue to enter the auction, which you can buy on the day. The cost of a catalogue is £10 and admits 2 people. Find out more about the auction on the Show Highlights page.

Q: When will tickets be on sale?
A: Tickets are available to purchase online from around four months prior to the show. Full details can be found on the Ticket Information page.

Q: How much are tickets?
A: There are a range of ticket options available. Full details can be found on the Ticket Information page.
To save time and money we would recommend booking your tickets in advance.

Q: Can I buy tickets over the phone? 
A: Tickets can only be brought online or at the door. Full details can be found on the Ticket Information page.

Q. I'm having issues with my booking. Who should I contact?
A. For any questions regarding your ticket purchase, either during booking or afterwards please contact See Tickets, our ticketing agent. They can be contacted using their Customer Service Portal. Full details can be found on the Ticket Information page.

Q: Can I buy tickets on the door at the show?
A: Yes, tickets are available to be purchased on the door, however, to save you time and money buying in advance is more convenient and offers better prices. Full details can be found on the Ticket Information page.

Q: I have brought a E-ticket, can I just show my ticket on my phone?
A: We would prefer you to print your ticket before you arrive. However, if you don't have the facility available to you to do this, we can scan your ticket directly from your phone. 

Q: Can I book a ticket for my carer?
A: Yes, if you have a disability that restricts your ability to attend the show on your own, to the extent where a helper is needed, then a carer is admitted free of charge. Full details on arranging their ticket can be found on the Ticket Information page.

If you have further questions regarding tickets please visit our Customer Support Centre

Q: Can I book a ticket for my carer?
A: Yes, if you have a disability that restricts your ability to attend the show on your own, to the extent where a helper is needed, then a carer is admitted free of charge. Full details on arranging their ticket can be found on the Ticket Information page.

Q: Where are the wheelchair accessible toilets located?
A: Male and female wheelchair accessible toilets are provided throughout the venue.

Q: How can I get assistance during by visit?
A: If you have any queries or need assistance during your visit, please contact any member of the NEC staff who will be happy to help.

Q: What parking facilities are available?
A: Disabled parking bays for blue badge holders are available in the venue car parks. These are allocated upon arrival by NEC traffic staff. Disabled parking is charged at the standard rate (£12.85 in advance/£16.95 on the day). Visit the Plan your visit page for more information.

Q: Can I rent a wheelchair for use at the NEC?
A: A limited number of manual wheelchairs are available to hire free of charge to registered disabled visitors and for £5.00 per day for all other visitors. These are offered on a first come first served basis. Electric scooters can be hired for £15.00 per day. We advise visitors to pre-book; call 0121 780 4141 (Option 2, then Option 7), or email InfoEmailAccount@necgroup.co.uk. Lines are open 09.00-16.00 Monday-Sunday.

Q: Will there be interpreters for the deaf and hard of hearing?
A: An interpreter will be provided at the Live Stage on Saturday.

Further information on accessibility at the venue can be found on the NEC website.

Q: What is the best way to get to the NEC?
A: There are several options available to get to the NEC. Full travel details can be found on the Plan Your Visit page.

Q: How much is parking?
A: Parking at the venue is operated and managed by the NEC (not the show). Visit the NEC website for more information and to pre-booking your space. Parking for the show is available 3 month prior to the event open date. 

• Pre-booking is available for £12.85 per car, saving you money when you book online in advance.
• Paying on-the-day costs £16.95 per car and you could be subject to queuing.
• Motorcycle parking is free.
• Disabled parking bays for blue badge holders are available and are allocated upon arrival by NEC traffic staff. Disabled parking is charged at the standard parking rate.

For any questions, please contact NEC directly: necparking@thenec.co.uk

Q: Is there a cloakroom available?
A: The NEC has cloakroom facilities near the hall entrances to the show. There is a small charge for this service.

Q: Where can I eat?
A: There are food outlets all around the halls, offering everything from sandwiches to full 3-course meals. Further details can be found on the Plan Your Visit page.

Q: Can I bring my own food?
A: Yes. You can eat your own food in the public spaces inside the halls or the foyer areas between the halls.

Q: Are there hotels near the NEC?
A: Yes. There are a selection of hotels around the NEC venue and many more across Birmingham. Full details can be found on the Plan Your Visit page.

Q: If coming to the NEC by car where do I go once I arrive at the NEC?
A: When you first arrive at the NEC follow the signs for All Parking/Event Parking until you see signs for PC Restoration Parking

You are required as part of our terms and conditions to have adequate public liability cover (£2 million) in place prior to an event.

Clarion Events, as organisers of the event, are not involved with the provision of insurance, as we are not regulated to give advice or to arrange and undertake any regulated activity involved with insurance mediation. As having insurance is incidental to exhibiting at our event, and to ensure this requirement is met, we have asked InEvexco Limited (InEvexco) to provide a standard insurance policy on a non-advised basis for us to ensure all participating exhibitors are included on that policy’s schedule for public liability cover. Their policy also provides standard cover for cancellation expenses and property damage suffered by the exhibitor in respect of or at the event. The fee to be included under the Exhibitor Protection Scheme (EPS) will be added to your stand contract. You will receive an email from InEvexco, following signature of your stand contract, giving more details of the type of insurance cover and indemnity limits available. 

If your company/club already has its own adequate public liability cover in place, you may choose to opt-out of the EPS:

Trade Exhibitors & Club Exhibitors:
Upload your insurance documents to the unique link provided in InEvexco’s email. InEvexco will review your policy and, so long as it is found to meet the minimum standard of protection, Clarion will remove the EPS fee from your account by raising a credit note against your invoice.

Trader Village & AJ Exhibitors:
Provide your insurance documentation to Helen Morton as directed.

We strongly advise that all exhibiting companies and clubs also check they have sufficient insurance in place to cover any loss or damage however caused to vehicles, exhibits, fittings or other items being brought into the show by the company/club or its agents, contractors or other invitees.

Should you have any queries regarding the Exhibitor Protection Scheme contact Clarion at EPS@clarionevents.com.   

Exhibitors are being targeted by companies claiming to be, or work with, event organisers. They use existing event branding and may appear genuine.  In the past this has included directories and hotel bookings but companies are now also claiming they can sell visitor data from events. This is not the case.

Visitor Data:
Scammers may try to persuade exhibitors to ‘buy’ attendee lists. Please be assured we never share our data with any third parties and never will. The only way to reach the Classic Car & Restoration Show audience is by including a promotion or offer in our Motor Events Offers email or by having a story featured in our show newsletters.

Show Guide:
There are a number of companies that contact exhibitors claiming to be the official show guide provider. They then use a number of fraudulent means to extract payment for entries in these guides. This year our show Guide Map/A-Z is being produced in-house, so if you are an exhibitor, please make sure you make full use of the E-Zone to ensure your profile is fully up to date. Contact info@necrestorationshow.com with any questions.

AEO Guidance